Email Settings

How to update your email settings

Whether you are updating your mail settings on your desktop or mobile, please find the relevant instructions listed below.

Office 365

Ensure you have the following details in your email settings:

  • Your name and email address
  • Account type: This is usually IMAP
  • Incoming mail server
  • Outgoing mail server
  • User Name: This is your full email address
  • Password
  1. To update your outgoing server port number, click on More Settings > Outgoing Server and check the box for My outgoing server (SMTP) requires authentication.
  2. On the Advanced tab, change the Outgoing Server port number from 25 or 465 to 587.
  3. Choose Ok > Next > Finish.

Outlook 2013 & 2016

Ensure you have the following details in your email settings:

  • Your name and email address
  • Account type: This is usually IMAP
  • Incoming mail server
  • Outgoing mail server
  • User Name: This is your full email address
  • Password
  1. Start Outlook.
  2. On the Tools menu, click Account Settings.
  3. Select the email account from the list and click Change.
  4. On the Change E-mail Settings window, click More Settings.
  5. Click the Outgoing Server tab and check the My outgoing server (SMTP) requires authentication option.
  6. Click the Advanced tab and change the Outgoing server (SMTP) port to 587.

Mac Mail for OS X

Ensure you have the following details in your email settings:

  • Your name and email address
  • Account type: This is usually IMAP
  • Incoming mail server
  • Outgoing mail server
  • User Name: This is your full email address
  • Password
  1. Start Mac Mail.
  2. From the Mail menu, select Preferences.
  3. Click the Accounts icon at the top of the window.
  4. From the Outgoing Mail Server (SMTP) drop-down menu, select Edit SMTP Server List.
  5. Make sure the Allow insecure authentication option is unchecked.
  6. Enter your full email address as the username and your password.
  7. Click the Advanced tab and change the Outgoing server (SMTP) port to 587.

Mozilla Thunderbird

Ensure you have the following details in your email settings:

  • Your name and email address
  • Account type: This is usually IMAP
  • Incoming mail server
  • Outgoing mail server
  • User Name: This is your full email address
  • Password
  1. Start Thunderbird.
  2. From the Tools menu, select Account Settings.
  3. Select Outgoing Server from the left menu.
  4. Highlight the email account you want to edit and click Edit.
  5. Make sure the Allow insecure authentication option is unchecked.
  6. From the Connection security drop-down menu, select the desired option.
  7. From the Authentication method drop-down menu, select Normal Password and change port to 587.

iPhone/iPad

Ensure you have the following details in your email settings:

  • Your name and email address
  • Account type: This is usually IMAP
  • Incoming mail server
  • Outgoing mail server
  • User Name: This is your full email address
  • Password
  1. Click on the Settings icon.
  2. Scroll down until you see Mail, Contacts, Calendar. Click.
  3. Select Outgoing Server from the left menu.
  4. Click on the email account you want to edit and click Edit.
  5. Click on the email account again to open the Accounts screen.
  6. Click on SMTP under Outgoing Mail Server.
  7. Click on the outgoing mail server under Primary Server.
  8. Click on Authentication and select Password.
  9. Click on Server Port to change the port number to 587.

Android

Ensure you have the following details in your email settings:

  • Your name and email address
  • Account type: This is usually IMAP
  • Incoming mail server
  • Outgoing mail server
  • User Name: This is your full email address
  • Password
  1. Open the Email application.
  2. Press Menu and select Settings.
  3. Select Account Settings.
  4. Click on the email account you want to edit.
  5. Scroll to the bottom of the screen and click More Settings.
  6. Select Outgoing Settings.
  7. Check the Require sign-in option.
  8. Enter your full email address as the User name, and your password.
  9. Change the server Security type and port to 587.
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